FAQs

FAQ – Frequently Asked Questions

1. How long does shipping take?

Shipping usually takes 7–15 business days, depending on your location.
You will receive a tracking number as soon as your order is shipped.

2. Do you ship worldwide?

Yes! We offer worldwide shipping to most countries.

3. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number.
You can track it directly on our website or through the carrier’s tracking page.

4. Can I cancel or change my order?

You can cancel or modify your order within 12 hours after placing it.
After that, it may already be processed and shipped.

5. What if my item arrives damaged?

If your product arrives damaged or defective, contact us within 48 hours with a photo/video, and we will send a free replacement or issue a refund.

6. What is your return policy?

We accept returns within 30 days of delivery.
The item must be unused and in original packaging.
Please contact support before returning an item.

7. Are your figurines and lamps safe to use?

Yes! All our decorative lamps and figurines are made from safe, high-quality materials and meet standard safety guidelines.

8. Do the decorative lights require batteries or a cable?

It depends on the item:

• Some lights use USB cables,

• Some require batteries (AA/AAA),

• Some are rechargeable.
  You can find detailed information on each product page.

9. Do you offer discounts?

Yes, we regularly offer seasonal deals, bundles, and special promotions.
Follow us on social media or subscribe to our newsletter to stay updated.

10. How can I contact customer support?

You can reach us anytime via email or the contact form on our website.
We respond within 24 hours.